How Pixifi Workflows Can Help You Avoid and Overcome Client Phone Call Anxiety
It’s a relatable feeling for photographers – our lives are busy, and answering the phone can feel like a nuisance. Even during office hours, taking phone calls can be downright uncomfortable. It’s the sudden feeling of unpreparedness when your phone rings, and you're unsure of what awaits on the other end. You try to answer confidently with a sunny tone, “Hi, this is Amy!”
What if all that discomfort could disappear?
What if you could be fully prepared for every call? Well, you can, with a robust Photography Business Management tool and automated lead/client processes in place. Imagine being able to handle all your client calls with total confidence, thanks to Pixifi! Plus, your leads and clients will have an exceptional experience with you, free from phone call anxieties!
With Pixifi as your Photographer CRM, your lead and client journey is enhanced with numerous tools to optimize preparedness.
Features like proposals, questionnaires, client portals, and detailed product descriptions give you the organizational edge you need to wow your clients.
Questionnaires prepare both you and your lead for your call. If you utilize Pixifi for your virtual availability, you can schedule consultations on a booking page with a call to action for your leads to book a consult. You’ll trigger a questionnaire to send upon the consultation booking, ensuring your lead is aware of the topics you’ll discuss. This way, your client feels their consultation time is fully optimized, and their questions are taken seriously!
Your Pixifi Client Portal serves as a hub teeming with any information your client needs for their event.
Once you grant access to the portal (which is a step you can automate with a token), your client can log in and access all their information. This reduces inquiries about contracts, invoice payments, and questionnaires. You can even link their final gallery in the Add URL section – no more frantic phone calls from clients asking for information!
Comprehensive and detailed intake forms that integrate into custom tokens personalize all your lead and client communications, making your clients feel like you've dedicated time to their correspondence. They're more likely to pause and read when it feels like a genuine email rather than a canned, generic message, which can be frustrating.
To sum things up:
Spontaneous lead and client phone calls will still happen, but having all your client information organized in Pixifi as your go-to Photography Business Management tool gives you peace of mind every time you pick up the phone. By leveraging these features within Pixifi, you not only streamline your workflow but also enhance the overall client experience and communication channels.
