Photo Booth Owners thrive in a world of creativity and organization. Your clients turn to you for the wow factor that a Photo Booth will bring to their event. And what they might not expect is flawless client communication with a well-thought-out client journey within a business management program like Pixifi. This workflow is optimized, templated, and automated to make your day-to-day operations run smoothly.
This is your lead’s first touch into their client journey with you. By having their intake form feed pertinent information into Pixifi, outlining all the important event details and necessities, you’re fully prepared to turn this lead into a client. Using Lead Statuses in Pixifi will help move your lead through the stages of:
When your lead books their first meeting with you, it’s your time to shine and discuss your amazing Photo Booth services to them. Automatically sending them a consult questionnaire that is specific to the Package your client is interested in not only prepares you but also shows that you value your client’s time for the phone call.
Your call went great, and your client wants to book. Other than a happy dance, your client is going to get a contract to sign and pay their non-refundable retainer. Your invoice should list the package, products, and add-ons offered, and the contract should be generated using tokens such as client name, venue, start time/end time, package, pricing, as well as details like payment terms, cancellation policy, etc.
This is a deeply collaborative process with your clients. Send a questionnaire to the client as well as request any design content to make the aesthetic cohesive. Use the custom URL in the Client Portal to link to a cloud storage for all the design proofs for your client to sign off on. Take advantage of email templates for this process to keep things streamlined between you and your client. Get them to sign off on the final design and link that final design file to the custom URL.
If you hire team members, assign staff booth attendants to the event so they have all the details. They also should receive automated emails and texts about the event.
Before the wedding day, confirm the schedule with the couple or the wedding planner. Ensure your booth is in working order and that you have fully tested the event, QC’d the templates/overlays, steamed the backdrop, and packed backup equipment.
Up-to-date location notes in Pixifi help you have the upper hand with wedding logistics. Arrive promptly to test the booth and connect to Wi-Fi to make sure the specific spot you’re setting up on works for your booth and that you’re not disrupting the event.
After the wedding, it's time to finalize the event. Push any unsent texts/emails at your studio. Backup/sync your media immediately and share the gallery link with your client if they don’t have a live gallery. Make note of any venue logistics in the Locations feature on Pixifi.
When you deliver your client’s digital images/videos/GIFs. Use this opportunity to request a testimonial or review, which can be a valuable marketing tool for future clients.
By using this client workflow and SOP, your client is taken care of every step of the way, and you remain organized in your client workflow. This approach will leave you and your client prepared and less stressed on the event day, resulting in an unforgettable Photo Booth experience and happy clients and guests.