The Pixifi Snapshot #1

Welcome to the inaugural edition of The Pixifi Snapshot 🎉

Every other Friday morning you can expect to hear from us with updates across product, customer support, and beyond.

The intention is to provide true visibility into our work behind the scenes so everyone's clear on what we're doing to elevate the Pixifi experience and community.

We'll start off with the following topics:

📸 Product
🤝 Customer Support
👥 Community

Over time, we hope to introduce topics like these:

🪩 Upcoming Webinars & Workshops
📝 Top Performing Content Roundup
🔦 Studio Features

Let's dive in!

📸 PRODUCT

Enhancements:

Our Stripe integration now supports Bacs direct debit and SEPA direct debit
Expanded our events export to include custom fields
When a lead is copied to a client, notes are now copied over
There is now a variable for unanswered questionnaires that can be included in your email templates
Simpler labeling of Email & SMS template library
'Product & Service Templates' added to menu navigation
Can create a proposal template from the proposals page (vs navigating to templates)

Bug Fixes:

Date pickers in new-style inquiry forms weren't opening properly on iOS
Some images could not be deleted from questionnaires after being uploaded.
A workflow email based on a specific Project role could not be configured.
Duplicate staff members could be auto assigned to an event type.
Booking page countdowns setup configurations
Account-wide tax rates and invoice-specific tax rates would conflict, and the account-wide tax rate would apply when it shouldn't.
Paypal Standard transactions might not be recorded properly.
Automatically scheduled questionnaires might include only a fraction of their total questions.

🤝 CUSTOMER SUPPORT

Infrastructure Improvements:

We migrated our customer support infrastructure from Zendesk to Hubspot, which establishes Hubspot as Pixifi's cohesive system of record across billing, product usage, support interactions, etc. (think of it as our own version of Pixifi 😉)

Simply put, this allows us to move much faster in communicating at scale, resolving issues, identifying patterns to inform improvements, and so on.

Support Content Releases:

Building on the momentum of the new Pixifi Academy, we are actively refreshing individual pieces of support content.

We're using Academy traffic (searches, article visits), in addition to the most common support tickets, to inform the topics and articles we refresh first. We're also using a tool called ScribeHow to capture step-by-step guides with screenshots to try and communicate as clearly and visually as possible.

Check out the Getting Started section of the Academy to check out some of the newer articles

👥 COMMUNITY

🚨CALLING ANYONE INTERESTED IN BECOMING A PIXIFI AMBASSADOR 🚨

We are planning a full refresh and modernization of Pixifi's ambassador program.

If you have thoughts on structure and approach (incentives, swag, events, you name it) or would simply like to express interest, please reply to this email ✋ - I would LOVE your input and to shape this together...