📸 PRODUCT -- big migration of DNS servers to improve application reliability and load time, a rare outage from Rackspace motivated us to invest here and de-risk future incidents. Plus a range of bug fixes...
🤝 CUSTOMER SUPPORT -- a HUGE thank you for everyone's patience as we wrap up the implementation of our new support system with all historical support tickets (~8 yrs!) successfully migrated. Also, we are expanding the Customer Support team to better serve you!
👥 COMMUNITY -- the all-new brand ambassador program is set to launch late next week!
Let's dive in!
Let me start by saying, we SINCERELY appreciate everyone's patience as we transition support systems to better serve you. We understand this hurt our response time the last two weeks and there were other hiccups along the way while migrating historical tickets. We now have consolidated records that include all historical tickets in a single record for each and every user. This was indeed a step backward for a big leap forward and we hope you soon observe the improvement in service delivery (accuracy and responsiveness).
WE ARE GROWING THE CUSTOMER SUPPORT TEAM!
...and are well into the hiring process, though if you'd like to explore joining the team as a part-time Customer Support Representative, please reply here and I'll pass along the full job description!
As noted in the product section above, we now have all official Customer Support channels (email and 'Ask a Question' within the app) feeding directly to our support system. In addition, as noted above, all historical support tickets (~8yrs!) have been successfully migrated.
Full refresh of step-by-step guides for the following modules and features:
This is well underway and set to formally launch with the Founding Members at the end of the next week. It's definitely not too late to join so please reply here if you'd like to explore getting involved!