The Pixifi Snapshot - Vol #4

Welcome back to the 4th Edition - hope everyone is having an enjoyable (and profitable 😏) summer!

Here's a quick summary of this edition:

📸 PRODUCT -- We've significantly enhanced both our booking and communication processes, now providing clearer booking availability and streamlined order management, alongside key improvements in our workflow features, client data accuracy, display functionality, user experience on forms, and consistency in questionnaire exports

🤝 CUSTOMER SUPPORT -- We've fully refreshed all support content with actionable step-by-step guides! In addition, Pixifi has established elite support performance measured via average response and resolution time

👥 COMMUNITY -- A sneak peek of Ambassador enablement plus a workshop from a fellow Pixifi user!

🎁 ROUNDUP -- Best-performing blog posts and support guides

Let's dive in!

Kjael

📸 PRODUCT

Enhancements:

Unpaid bookings will no longer appear on your calendar or take up time slots
1. Time slots are reserved for 10min, while clients complete payment. If they do not submit payment information to finalize the transaction, the time slot opens up for a new client
2. Incomplete orders will appear as "in-progress" and you can manually accept or deny them without payment if the customer reaches out to you directly
3. If you don't require payment up front, or if you manually approve or deny orders before payment is taken, nothing is changing for you
4. If you're using Paypal Standard, custom payment URLs, or manual payment instructions, your booking pages will continue working as they do today.

Bug Fixes:

Optimized the Workflow feature to accurately schedule SMS reminders using the correct date reference, boosting the effectiveness of communication.
Improved the lead information accuracy in Pixifi, ensuring that the last names of leads sent via email are preserved.
Upgraded the display functionality of a brand's custom favicon in the client portal, ensuring it appears correctly even when hosted on a custom domain.
Refined the user experience on inquiry forms, eliminating the replacement of newlines with "rnrn" during validation errors to enhance form readability.
Enhanced the layout consistency in Questionnaire exports, ensuring file uploads within columns do not disrupt the overall structure.
Improved label visibility in Questionnaire exports for questions based on custom fields, aiding in better data interpretation.
Incorporated page breaks into Questionnaire exports, improving readability and organization.
Streamlined spacing in Questionnaire exports for a more consistent and cleaner presentation.

🤝 CUSTOMER SUPPORT

Support Content Releases:

Full refresh of step-by-step guides for the following modules and features:

Support Performance Metrics:

Following our transition in support system infrastructure and getting Tony fully onboarded, we're very excited to share out on our performance related to key support metrics from the last 14days. This performance places Pixifi in the 98% percentile, measured against comparable SaaS firms :)

Average Response Time: 5hrs
Average Time to Solved: 13.78hrs

HUGE SHOUTOUT TO TONY!!! 🏆

👥 COMMUNITY

Pixifi Ambassador Program

Our ambassador program is off to the races. See below for some of the creative support we put together. If you'd like to join the program, shoot us an email at ambassador@pixifi.com