The Pixifi Snapshot - Vol #5

Welcome back to the 5th Edition - here's a quick summary of the content that follows:

📸 PRODUCT -- PIXIFI's FIRST PRODUCT ROADMAP SPRINT ANNOUNCEMENT COMING VIA EMAIL / BLOG NEXT WEEK! (Plus a quick sneak peek...)

🤝 CUSTOMER SUPPORT -- Analytics and comments regarding support ticket patterns in category and module / feature

👥 COMMUNITY -- We are kicking off Pixifi's 1st webinar series next month, plus ambassadors can now fully customize social media and email templates to show off their work!

🎁 ROUNDUP -- Best-performing blog posts and support guides

Let's dive in!

Kjael

📸 PRODUCT

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💥 PIXIFI'S 1ST PRODUCT ROADMAP ANNOUNCEMENT WILL BE RELEASED NEXT WEEK VIA EMAIL AND OUR BLOG.

As a quick sneak peek, we'll be tackling Pixifi's broader Design System and Brand Settings (see ya CSS!). We'll then proceed to refreshing the user experience / interface for both users and your clients across the following:

EMAIL TEMPLATES
BOOKING PAGE TEMPLATES
INQUIRY FORM TEMPLATES
PROPOSAL TEMPLATES
CLIENT PORTALS

Much more to come, we're psyched!

Bug Fixes:

Enhanced booking page settings to ensure accuracy in generating time slots around staff breaks, ensuring alignment with specified daily time ranges
Improved email template functionality, ensuring variables can be styled consistently with the rest of the text
Streamlined the lead/client referral process to accurately record referrals without duplications
Upgraded the Vendors listing interface, allowing users to easily clear the "Assigned to Events From" filter
Refined the Vendor listing's pagination system, ensuring smooth navigation regardless of applied filters.
Optimized the workflow trigger mechanism, now efficiently listing recipients when creating a questionnaire and sending an email simultaneously
Adjusted the Proposal system to accurately process and validate single-digit due amounts, facilitating seamless payment collection
Enhanced the new-style inquiry forms to ensure the Country field validation works properly, even if users don't interact with the input
Upgraded the time zone setting in new-style inquiry forms, ensuring default time zones set for leads are consistently honored
Improved the Project Lead conversion process, ensuring it correctly lists Project Workflows for a more intuitive user experience

🤝 CUSTOMER SUPPORT

Support Analytics / Comments:

As a function of our new operational technology backbone, we have EXCELLENT visibility into support ticket patterns over time, which provides critical direction for product roadmap decisions and support content - see below for Tickets by Module and Category for the last 30 days.

The distribution by Category is quite common, with 'How to' and 'Technical Issue' leading the way. You'll notice a decline in 'How to' tickets, which is a direct result of refreshed support content providing users with actionable direction in real-time, preventing the need to create a support ticket to begin with...

The distribution by Module highlights areas like Brand & Application Settings and Leads & Clients. This direction was translated directly to the roadmap decisions and prioritization...

Screenshot 2023-08-10 at 3.43.54 PM

👥 COMMUNITY

Pixifi's 1st Webinar Series

The series is composed of 4x one-hour sessions, which will take place over the next three months and feature users and industry influencers from across our community. Here are the topics we'll cover:

Foundational Framework: The Photography Studio Client Lifecycle
Workflow Design: Strategies & Best Practices
Client Experience: Advanced Concepts & Tactics
Scaling Your Photography Business: When & How

Stay tuned the week of 8/21 for an email to RSVP learn more about the agenda items and participants, etc. and RSVP. Woo hoo!

Pixifi Ambassador Program

Ambassadors can now modify social media and email templates to include their own creative and copy (aka PROMOTE YOUR WORK!). Here's a link to the Figma design file, with a snapshot below:

Screenshot 2023-08-10 at 4.15.07 PM